Team Tilray: Katrina
If you'd like to learn more about current research into the use of medical cannabis for arthritis, have a look at our recent blog post.
Katrina Marquez: Video transcriptMy name is Katrina Marquez and Im the Patient Services Manager here at Tilray.
What I do is, I am in charge of patient registration, customer services and our 24-hour call centre as well.
My CSRs are in charge of answering phone calls and pushing the paper work through. The calls are mostly asking: Why Tilray? What are the steps required for them to get registered with Tilray?
I was the first customer service representative that was hired and I got switched over to the CSR Supervisor and I became the Patient Services Manager in March of this year.
What I love about Tilray is that I am surrounded by very brilliant people all the time and they are very passionate about their work, so everyday doesnt matter if Im dealing with technology or quality assurance I know that the people I am working with are very passionate about what they do and they have the patients in mind all the time as well.
At home I like to bake a lot actually. I have gotten very good at banana bread. Once I have collected enough black bananas I will make a batch for my team and IT as well. If they have banana bread often the day is a little bit better for them.
I was diagnosed with juvenile arthritis when I was about 13. I moved to Canada when I was around 18 years old and thats when it switched over to RA (Rheumatoid Arthritis).
I get basically to talk to patients all the time that are suffering from the same condition. They are always telling us what strains work for them. I really like that.