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Canada Post will bring your package to the most suitable location
based on proximity, available space, and services offered.
The specific location will be noted on your Delivery Notice. A valid, government-issued ID showing the same address as the waybill is required.
If your package is being held at the post office for pick up, it will be returned to sender if not picked up in 10 calendar days. Packages containing Medical Cannabis that are returned to sender must be destroyed to comply with Health Canada regulations. Packages returned to our facility are not eligible for a refund
If you can’t pick up the package yourself, you can send someone else in your place. If the person lives with you and has government-issued ID matching your address, they will be able to pick up the package for you directly.
If the person you send does not live with you, they will have to bring government-issued photo ID and one of the following:
The delivery notice card. You must sign the card and print the name of the person you have sent to pick up the package on your behalf, or
Letter of Authorization or a legal document demonstrating their authority to act on your behalf.
If you have any difficulties or any questions about the pick-up process,
Please contact Canada Post at 1-866-607-6301.