Q: How does the renewal credit work?

A: As a thank you to our renewing patients, Tilray provides a $100 to $250 credit to their account upon new medical document approval. The amount of the credit will be based on total orders amount at the time of the renewal. This credit will be applied on an annual basis

Q: Do new patients receive a credit?

A: As a welcome to first time patients, Tilray provides a $50 credit upon application approval.

Q: If I renew, do I need to submit all of my forms again?

Yes. Renewals require both a new Tilray Patient Application and a new Tilray Medical Document.

Q: How do I renew with Tilray?

A: To renew with Tilray, follow the steps below:

  • By Fax
    1. Download the Tilray Patient Application along with the Fax Tilray Medical Document
    2. Fill in your application
    3. Make an appointment with your health care practitioner and have your fax medical document completed
    4. Send the completed fax medical document to 1-888-783-1323
    5. Mail in the completed Tilray Patient Application to 1100 Maughan Rd., Nanaimo, BC, V9X 1J2
  • By Mail
    1. Download the Tilray Patient Application
    2. Fill in your application
    3. Make an appointment with your health care practitioner and have your Tilray Medical Document completed (this is found in your application form)
    4. Mail the original completed above forms to Tilray at 1100 Maughan Rd., Nanaimo, BC, V9X 1J2

Your renewal will be processed and you will be able to order again once the required verifications are complete.

Q: Are you planning to introduce a Seniors Discount Program and Compassionate Pricing Program?

A: We are proud to be the first Licensed Producer to offer a senior discount program, the details of which, along with our compassionate pricing program, will be announced later in June. We will notify patients who have opted in for email communications regarding the details of these programs when they are finalized and launched.

If you have any questions, please don’t hesitate to contact Tilray Support at any time, 24 hours a day, 7 days a week, 365 days a year, by calling 1-844-TILRAY1 (845-7291) or emailing us at tilray@tilray.ca.