Tilray’s Patient Services team plays a key role in managing our relationships with our patient base as well as with their healthcare practitioners. They work to help our community 24 hours a day, 7 days a week, 365 days a year. Learn more about this talented and tight-knit team and the rewarding work they do in today’s Tilray Way feature.


Video Transcript: Patient Services
At Tilray, we’re wholly dedicated not only to being a source of quality-controlled, rigorously tested medical cannabis, but also to providing the highest levels of customer service.

That’s why we’re especially proud to be the only Licensed Producer to have a customer service department open around the clock, 365 days a year.

The customer service team consists of over a dozen specialists, offering support in both English and French. They can be contacted by email, phone or through social media, and employ advanced customer service relationship software to efficiently and accurately manage each unique case.

Most important, each team member excels in the role of a genuinely compassionate and helpful liaison between the patient, health care practitioner and Tilray, building rapport and trust.

Every call to the department is an opportunity to establish a lasting relationship. Every question answered helps forward the initiative to educate and familiarize patients and physicians with medical cannabis.

Our support for patients is also evident in our Tilray Assurance Program, which offers credits for patient renewals and new patients registrations, along with senior discounts and a compassionate pricing program.

Tilray’s visitor-friendly website is constantly updated with the latest medical cannabis information, while Tilray’s social media presence provides yet more points of contact while encouraging conversations and sharing among those learning about medical cannabis.

All this reflects our belief that interactions with patients and physicians are every bit as important as our cultivation and distribution processes.

Tilray. Cultivating confidence.