VETERANS COVERAGE

Tilray Bridge Program

At Tilray, we hold our honoured veterans in high regard. To ensure that they have access to medical cannabis products during the over 6-week Veterans Affairs Canada (VAC) coverage approval process, we built the VAC Bridge Program. Under this program, our veterans can order up to 90 grams per monthly allotment while waiting for approval from VAC.

To qualify for this program, we will need to verify some of your information and ensure that the application process is underway. Please contact our Patient Services team to speak with a VAC specialist at 1-844-TILRAY1 (845-7291). If your clinic has already submitted all required VAC information for your account, we will be in touch with you as soon as your account is eligible for a Bridge order.

Please note that in case of a denial of your VAC application, you will be responsible for paying any costs of orders placed under the Tilray Bridge Program that are not covered by Veterans Affairs Canada. Your account will be frozen until the account is settled.

If you have any questions, please call us toll-free at 1-844-TILRAY1 (845-7291) and ask for one of our Pre-VAC support team members. Patient Services is available Monday to Friday, 6 a.m. to 6 p.m. PDT (9 a.m. to 9 p.m. EDT).

VAC Reimbursement

On November 22, 2016, Veterans Affairs Canada (VAC) announced a new reimbursement policy on medical cannabis. The new policy includes several important changes which may affect many of our veterans.

Here are some key points on the new reimbursement policy:

  1. Subject to the limits below, VAC’s policy covers the cost of extracts. This means veterans are able to order Tilray cannabis oil and we will bill VAC directly on their behalf. Tilray is proud to have been a leader in advocating for VAC insurance coverage of extracts since we began offering extracts in February 2016. Under Tilray's VAC program, cannabis oil extracts count 10 grams against allotment, with the exception of Tilray 2:100 CBD oil, which deducts 45 grams against allotment.
  2. VAC’s policy establishes a coverage limit of 3 grams per day for dried cannabis products or the equivalent value in cannabis oil. If you will require more than 3 grams per day after that date, you will need to consult your physician. VAC will have an exceptional circumstances process that will require you to work with your physician to receive more than the 3 gram per day limit. We are here to assist you in navigating that process.
  3. VAC’s policy covers up to $8.50 per gram or the equivalent value in cannabis oil. As a show of gratitude for your service, we will be covering the difference in cost for Tilray whole-flower products that are priced above $8.50 per gram or the equivalent value in cannabis oil. 

Should veterans have any questions, we have a dedicated VAC customer service representative on-staff available to assist. Either email VACsupport@tilray.ca or call 1-844-TILRAY1 (845-7291). As always, we are proud to serve veterans and are grateful for their service.

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